Frequently asked questions
Everything you need to know about booking, prices, airport pick-ups and travelling with My Cab Crewe.
Are you a licensed company?
Yes. We are licensed by Cheshire East Council under licence number PHOP546, and all our drivers undergo thorough vetting checks.
Is your service available day and night?
Yes. We operate 24 hours a day, 7 days a week, all through the year.
How do I book a taxi?
You can book online, through the My Cab Crewe app for iPhone and Android, or by calling us on 01270 66 55 44.
Are your prices fixed?
Yes. Prices are fixed for pre-booked transfers. If there are any additional drop-offs, pick-ups or diversions, there will be additional charges.
How can I pay?
You can pay by card or cash. In our app and online booking you can pre-register your card for fast, easy payments in the future.
We have children travelling with us — can you provide child or infant seats?
Yes. Please tell us the ages of the children when you book, and we can provide up to two child/infant seats free of charge per transfer.
How do I find my driver at the airport?
Your driver will wait in the arrivals hall with your name card, usually by the airport information desk.
Which airports do you cover?
We provide transfers to and from Manchester, Liverpool and Birmingham airports, 24 hours a day. We monitor flight arrival times, so your driver will be there when you land.
Do you have larger or wheelchair-accessible vehicles?
Yes. As well as saloons, we have 6-seaters, 7/8-seat minibuses and wheelchair-accessible vehicles. See our fleet for capacities, and tell us about any luggage or accessibility needs when you book.
Can I hire a car and driver for the day?
Yes. Day hire is charged at hourly rates with a minimum 4-hour booking, and covers all locations within Crewe and Cheshire. Contact us for prices.
Can I smoke in the car?
No. It is unlawful to smoke in a licensed vehicle under the Health Act 2006.
How do I become a driver with My Cab?
Apply online through our Become a Driver page, or email Sarah at sarahwinchester@mycabcrewe.co.uk.
We’re here 24/7
Call us any time, or send us a message and we’ll get back to you.
Ready when you are
Book online in seconds, use our app, or call us any time — day or night.